I don't know of it's a Verizon thing, or just this store in particular, but I had to pay my bill here because Verizon's systems were down, and they couldn't take my debit card. So, I go to pay my bill with cash, and that's when I was informed there's a $3 processing fee for cash payment...SERIOUSLY?! The customer service itself was ok, the sales rep was polite. But I'm not impressed with being charged extra for paying in cash.
This is a 3rd party Verizon dealer that makes it's own rules. They have their own contract rules over and above what a true Verizon Dealer has, such as early termination fees over and above Verizon's fees, $3 fee for paying with cash, and restocking and programing fees you would not pay at a true Verizon dealer. They also offer a 3rd party insurance program, when you purchase it they tell you if your phone breaks, just bring it back and they will give you a new one for a $70 deductible. Not true, you must mail your phone in and pay $70 and shipping charges, and it took me 12 days to get a refurbished phone back. Drive the extra mileage to Tallahassee to a real Verizon Dealer, or if you can't do that, go to Walmart right behind this store. They also carry a large selection of Verizon phones and cheaper accessories. I hate writing negative comments about a business, because I know it hurts the employees who work there, and it's not their fault. The owners have discreetly set up a way to rip off the locals. And I also hate seeing people wasting money they work so hard to earn in todays hard economy.
customer service horrible!! don't even bother! call Verizon directly if you need anything!
Verizon Wireless Advantage Premium Retailer is a US Store based in Perry, Florida. Verizon Wireless Advantage Premium Retailer is located at 1920 S Jefferson St #600, Perry, FL 32348, USA.
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